Privacy Policy & SMS Terms & Conditions
Privacy Policy
Effective Date: 4/1/2025
NCH Transport and Logistics LLC (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your information when you use our services or visit our website.
1. Data Collection
We collect the following types of data:
Personal Information: Name, email address, phone number, and mailing address.
Business Information: Company name, shipping details, and transaction history.
Payment Information: Billing details and payment methods (processed securely by third-party payment providers).
Communication Data: Emails, phone call logs, and customer service interactions.
Technical Data: IP address, browser type, and device information when visiting our website.
2. Data Use
We use the collected data to:
Provide and manage transportation and logistics services.
Process payments and maintain account records.
Improve customer service and business operations.
Comply with legal obligations and prevent fraudulent activity.
3. Data Sharing
We do not sell or rent your personal information. However, we may share your data in the following circumstances:
Service Providers: We may share information with payment processors, logistics partners, and IT service providers that assist in providing services to you.
Legal Authorities: If required by law, regulation, or legal process, we may disclose your information to comply with legal requirements.
SMS Communication: Phone numbers collected for SMS communications purposes will not be shared with third parties or affiliates for marketing.
4. User Rights
You have the right to:
Request access to your personal data.
Request correction or deletion of your personal data.
Opt out of data collection or request limitations to the processing of your data (for example, by disabling cookies or opting out of marketing communications).
5. Data Protection
We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include encryption, secure servers, and regular security assessments.
6. Cookies and Tracking
Our website may use cookies to enhance user experience, analyze traffic, and improve our services. You can manage your cookie preferences through your browser settings. By using our site, you consent to our use of cookies in accordance with this Privacy Policy.
7. Third-Party Links
Our website may contain links to third-party websites. These third-party websites have separate privacy practices. We are not responsible for the content or privacy practices of these external sites, and we encourage you to review their privacy policies.
8. Contact Information
For any questions or concerns regarding this Privacy Policy, please contact us:
Phone: (817) 769-9066
9. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. The revised version will be posted with an updated “Effective Date.”
SMS Terms & Conditions
Effective Date: 4/1/2025
By opting into SMS communications from NCH Transport and Logistics LLC (“Company,” “we,” “us,” or “our”), you agree to receive text messages related to our services. This page explains the terms of our SMS communications, including consent, opt-out instructions, and potential fees.
1- SMS Consent Communication:
The information (phone numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
2- Types of SMS Communications:
If you have consented to receive text messages from NCH Transport and Logistics LLC, you may receive messages related to the following:
Shipment updates
Payment reminders and billing notifications
Customer service communications
Company updates and service-related information
Example:
“Hello, this is NCH Transport and Logistics LLC. Your delivery is scheduled for [Date] at [Time]. You can reply STOP to opt out of SMS messaging from NCH Transport and Logistics LLC at any time.”
3- Message Frequency:
Message frequency may vary depending on the type of communication. For example, you may receive up to 5 SMS messages per week related to your shipments, billing, or account status.
4- Potential Fees for SMS Messaging:
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
5- Opt-In Method:
You may opt-in to receive SMS messages from NCH Transport and Logistics LLC in the following ways:
By submitting an online form
6- Opt-Out Method:
You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list:
Phone: (817) 769-9066
7- Help:
If you are experiencing any issues, you can reply with the keyword “HELP”. Or, you can get help directly from us:
Phone: (817) 769-9066
Additional Options:
If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.
8- Standard Messaging Disclosures:
Message and data rates may apply.
You can opt out at any time by texting “STOP.”
For assistance, text “HELP” or visit Privacy Policy and SMS Terms & Conditions.
Message frequency may vary.
NCH Transport and Logistics LLC reserves the right to modify these SMS Terms & Conditions at any time. Updates will be posted with a revised effective date.